cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DPP 4.7.1 crashes when applying "Digital Lens Optimizer" on certain pictures

sirVir
Apprentice

Hi, I am having problem with DPP 4.7.1 (tried older versions, problem is the same) when applying "Digital Lens Optimizer" on certain pictures.
error0.jpg
After selecting the lens optimization on the RAW file the program crashes ("Digital Photo Professional 4 has stopped working")

Setup:
Win 10 x64 Home, Intel i7-4790K, 16GB ram
Camera: EOS M5, Lens: EF-M 18-150mm

This does not happen with RAWs from my other Canon cameras (G7X, G7X mk II, 5D, 5d mk II, EOS M, 6D)

 

error.jpg

I attach a sample raw file which causes program to crash:
https://1drv.ms/u/s!Amehjeo9Ppe_gdRDWf04crPevwFloQ

I have more pictures which cause the same issue.

4 REPLIES 4

jrhoffman75
Legend

Give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

woodsy
Contributor

I just tested your raw sample photo and it did not crash DPP4. I didn't have the lens profile for the 18-150mm lens so had to download it. Perhaps your lens profile file is damaged. You could try deleting the 6173.bin lens profile file from the C:\Users\Public\Documents\Canon\EOSLensRegistrationTool\Downloads directory then downloading it again.

Hi woodsy,

Thank you for taking the effort to test it. Unfortunately the "6173.bin" file seems to be fine, re-downloading after deletion does not solve the issue.

I will probably try to reproduce the issue on another computer then. And give Canon a call, as @jrhoffman75 has suggested.

You're welcome. Version 4.7.20 is out. No mention of any bug fixes though, just added cameras and lens.
http://support-th.canon-asia.com/contents/TH/EN/0200536602.html
Announcements
03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.