Connecting to Image.Canon Wifi Date Time Error

[kmsheetmetal]

Hi I have 2 sx530HS and both were setup with Image Gateway and all was working fine no problems until the shutdown of the server.  Today I tried to connect them to the new Image.Canon server and every time I try the update cloud button on the cameras as decribed in the setup from image.canon I get "Set the correct date and time" on both cameras.  The correct date, time and time zone is correct on the camera.  I've searched through several posts on here from others having similar issues in the past saying you need to change the camera name to something else before trying to connect, or completely reset the wireless settings like it was a brand new camera. None of that worked.  I logged into the new image.canon and deleted one of the cameras that I guess was transfered over from image gateway and that had no effect.  Am I missing something or is the service not fully up and running.  Any help would be great as our company uses these for shipping picture verifcation and manually transfering images takes a ton of time and is the only reason we bought these cameras is so we could transfer pictures automatically.

Thanks.

[Happy4life]

Stephen,

Mine is a PowerShot SX530 HS...now just a paperweight! Sincerely, Shelley

[skier150]

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@Happy4life wrote:

Stephen,

Mine is a PowerShot SX530 HS...now just a paperweight! Sincerely, Shelley

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I have the SX510 with the same crap status.  Canon does not give a **bleep**, as this was all planned to make you purchase a new camera.  Which is what I am doing, and it will NEVER EVER be another Canon.  I bet you, if they even answer at all, it will be "please call in, as we do not offer online support for your model".  Which will cost you $15 just to find out that they still have no answer for you.  PROVE ME WRONG CANON...

[Happy4life]

Well, I won't be buying another Canon that's for sure. I wanted a WIFI camera that would download to my laptop not my phone. Not everyone has a phone capitable to do that. JS

[HalaArafa]

I downloaded per your suggestion then I didn't know what to do next.

[NaturesX]

Not sure who you are asking HalaArafa, but I downloaded and keep in folder on computer so I have them. I can then share on social media and what not. If I want to share right after taking a picture, I take a pic with my phone from the camera and share right away...

[HalaArafa]

I'm not sure who I am asking as well. The Canon moderator posted a link that is supposed to update the PowerShotSX530. I downloaded that on my computer, but then what? How will that update the camera? There is a list of instructions that I couldn't make heads or tails from. I know the memory card, but how do I update that or if I bought a new one, how do I install the new updates on it? My camera is basically just an arm rest now.... totally useless. I cannot connect to the WiFi. I cannot set the date. I cannot transfer my pictures anywhere.... not a cloud, not an online album, not Canon Gateway... Nada! If I don't find a solution soon, I'll use it as a mug   

[NaturesX]

Sorry, I Feel your pain. I'm not familiar with your model. My sx700 has some additional plug in options and I was able to hook up to my laptop and put pics on my computer. Maybe someone with your model will comment on your post..

[mrbensteele]

Im in the same boat as you, cant connect my sx700hs and im upset.

[Steve0701]

Welcome to the forum where we discuss how Canon has deactivated an important feature. You have my sympathy, but don't expect a solution from Canon. 

[skier150]

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@Steve0701 wrote:

Welcome to the forum where we discuss how Canon has deactivated an important feature. You have my sympathy, but don't expect a solution from Canon. 

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This!