Connecting to Image.Canon Wifi Date Time Error

[kmsheetmetal]

Hi I have 2 sx530HS and both were setup with Image Gateway and all was working fine no problems until the shutdown of the server.  Today I tried to connect them to the new Image.Canon server and every time I try the update cloud button on the cameras as decribed in the setup from image.canon I get "Set the correct date and time" on both cameras.  The correct date, time and time zone is correct on the camera.  I've searched through several posts on here from others having similar issues in the past saying you need to change the camera name to something else before trying to connect, or completely reset the wireless settings like it was a brand new camera. None of that worked.  I logged into the new image.canon and deleted one of the cameras that I guess was transfered over from image gateway and that had no effect.  Am I missing something or is the service not fully up and running.  Any help would be great as our company uses these for shipping picture verifcation and manually transfering images takes a ton of time and is the only reason we bought these cameras is so we could transfer pictures automatically.

Thanks.

[hanks424]

Stephen -- Thanks to Canon for NOT supporting my SX700HS. As I tell all fellow photographers and internet boards, I will not be buying Canon products in the future. Too bad, once great company falters.

[Happy4life]

Not everyone has a phone that can handle all this apps! Not far! Trying to get it now on my phone. Not right at all!

[Happy4life]

I did everything it said to do and still can not connect to my phone. UGH UGH UGH

[NaturesX]

Bring back the Gateway!!!!! Hanks424, I have the same camera.. Did they confirm that our camera is now useless?? I'm still dealing with fix date and time at this point! #pissed

[skier150]

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@Steve0701 wrote:

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@hanks424 wrote:
Stephen -- Thanks to Canon for NOT supporting my SX700HS. As I tell all fellow photographers and internet boards, I will not be buying Canon products in the future. Too bad, once great company falters.

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Samsung is looking better all the time. 

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Or NIKON, or SONY, or MINOLTA... anything but a Canon!

[NaturesX]

Hoping this link will work pasted here. I finally was able to call Canon without chewing out an employee. I was sent this survey to fill out and I'm hoping others can also use it to voice our frustrations about being left in the dark about no longer having wifi connectivity.
https://canonusa.allegiancetech.com/cgi-bin/qwebcorporate.dll?idx=D3YEHM&rk=4285915

Peace

[NaturesX]

If it doesn't work call customer service and then they will send a link to rate Canon and the customer service that you received.

[Happy4life]

How come if you can connect to send your pictures to your phone those photo's don't show up in your folder at image site? My old photo's are there. I was able to connect to my phone one time. I was thrilled at that point. Then next time couldn't do it. Was just disappointed that the picture where in image when I went online on my laptop.

[NaturesX]

Some of our cameras are no longer supported. Powershot SX700 HS.. I had to take out the SD card and put the pics on my laptop to have and share. My old pics are also on the new app after downloading it, but a lot of our cameras can no longer connect via wifi. Very disappointing. We can still take pics, just don't try to connect to the library, it no longer works. Customer service said Canon really pays attention to what we send in via the survey I was sent so maybe they will make things right? Doubt it, but hoping. Don't give us something and then take it away! I'm still pissed off, but waited to call so I didn't take it out on tech support. I would get all pics on computer so we don't lose them forever.

[hanks424]

I have spent many hours talking and writing Canon. In the old days they would make it right, including upgrading equipment at very attractive prices. NOT ANY MORE.
I have come to the conclusion that Canon couldn't care less about retaining customers.
Time to move to another brand... too bad