06-27-2019 02:36 PM
Hello, my Canon 80D was connecting to my computer nicely until I recently updated to macOS 10.15 Catalina beta. The camera no longer connects properly to my computer, and I am unable to install the EOS Utilities. The EOS Utility installer starts, asks me for my password, but then freezes at "Preparing to install".
The advice provided in the High Sierra thread (https://community.usa.canon.com/t5/Software/Canon-EOS-utility-fails-to-install-on-Mac-OS-High-Sierra...) has no effect.
01-21-2020 10:55 AM
Yes, personally I use the image download feature in Adobe Bridge - which works fairly well meanwhile waiting for Apple or Canon to take appropriatec course of action...
Besides, I also always use Bridge an a viewer and it is also the first step in selecting images to work with - a double-click on the thumbnail picture always opens the CR2 raw file in Camera Raw, from there I easily continue my work flow in Photoshop for final adjustmens before saving for the web, printing etc.
01-27-2020 07:18 PM - edited 01-27-2020 07:20 PM
To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X
macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and "Picture Style File Registration Tool 1.0.0 for Mac OS X" whereby the functions enabled by connecting a camera and a Mac device via USB cannot be used.
This issue does not occur on macOS 10.15.0/10.15.1. We are currently preparing to release versions of these applications that incorporate a fix for this issue.
For EOS cameras with Wi-Fi functionality, the camera can be remotely operated from EOS Utility via a Wi-Fi connection with the Mac computer.
For more details, please refer to the respective camera's user manual.
01-31-2020 09:25 AM
Things have changed somewhat with the release of OS 10.15.3.
EOS Utility 3.11.1 works now under Catalina as under Sierra.
EOS Utility 18.104.22.168 only works after a trick:
When connecting older cameras, such as EOS 5d MarkII, EO 2 does not open automatically. When you start EO 2, the main windoiw appears with no option to select and download images.
However, if I open Catalinas "Digitale Bilder.app" first, and then switch on the camera, EO 2 opens and selection and individual download is now possible!
01-31-2020 10:33 AM
Great news! I just tested myself, and now EOS utility 3 is back on track again...Perfect!
01-22-2020 09:27 AM
01-22-2020 09:50 AM
Yes I know...maybe Apple wants to totally get rid of Canon imaging software...
For the time being, I'll use Adobe Bridge which functions fairly satisfactory!
01-22-2020 09:58 AM
01-22-2020 10:54 AM
It isn't just Canon that are having issues with Catalina. I have a Samsung (HP) Laser Printer that won't print PDF Files since upgrading. AirPrint does no good and all I get are ASCII characters.
Apple Catalina screwed a lot of things up.
01-22-2020 11:49 AM
...I fully agree! I used Macs for 25 years at work and privately and never had that many hours wasted as with Catalina...
01-22-2020 07:41 PM
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 22.214.171.124
PowerShot SX420 IS - Version 126.96.36.199
PowerShot 620 HS - Version 188.8.131.52
PowerShot SX720 HS - Version 184.108.40.206
PowerShot G1X Mark III - Version 220.127.116.11
PowerShot G7X Mark II - Version 18.104.22.168
PowerShot G9X Mark II - Version 22.214.171.124
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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