Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

[SignifDigits]

AMD Ryzen AI 9 XY 370 with Radeon 890M and NVidea RTX 4050.  Would like suggestions on how to get Canon support.  Please do not bother with the following suggestions as I've tried them all multiple times:

1) Updates - OS, WIFI or graphics Drivers, DPP, Uninstall and removed all of the potentially corrupted config files for a clean install of DPP - done all of that several times

2) Change memory usage for DPP, GPUs, etc.  Everything is set for highest performance and background updates of the SW are allowed max bandwidth, etc.  Done several memory tweaks to ensure ample memory is available.

3) DID change prefs on DPP to ensure that "last folder" was no longer selected (it was a NAS) and default folders are on the SSD (c: drive).    

DPP works fine with WIFI off, spins endlessly as soon as WIFI is turned on on and maxes out the bandwidth looking for....???  DPP won't start (endless spinning) with WIFI on.  Stats normally with it off.  Seems like a "smoking gun" that some DPP developer or guru might have run upon before.  I will try a full removal of files an clean install once again and see if the file locations are still on the NAS - if that's the case I might have missed a preferences file somewhere.  

Getting to my wits end and thought someone here might have a clue - just a hobbyist, so not any REAL urgency.  Just wish I hadn't updated my DPP to the latest version, and/or performed the system update, and it was working fine before and not now.  Updating is not always the right answer it seems!

[Jkarl]

Not sure what you are trying to do using WiFi, but I will say that if you are trying to load files into DPP using the WIFI connection. DPP tries to scan the entire drive to load all the photo files it can find. Try this you can set the default open directory to a folder on your hard drive and this will stop the in-depth scanning that DPP tries to do. WIFI is not good at this type of connection.

Directions

open the Preferences window by going to Tools > Preferences (Windows) or Digital Photo Professional 4 > Preferences (macOS). In the Preferences window, select the General Settings tab and choose your preferred option for the "Startup folder" setting. You can select "last folder displayed" to open the last used folder, or choose "specified folder" to always open a specific folder you select

[Waddizzle]

I don’t understand what it is that you are trying to do.  What camera are you trying to use?

DPP is typically used as a stand alone app.  The only time DPP and a camera interact is when the user is using DPP for Remote Shooting camera control. 

Most remote shooters use the USB port to connect the camera to a computer.  This means the camera must be set to USB communications mode.

If the camera is set to a wireless communication mode, then USB communication is disabled.  

[SignifDigits]

As I said above -  "3) DID change prefs on DPP to ensure that "last folder" was no longer selected (it was a NAS) and default folders are on the SSD (c: drive)." , so that item was already addressed, and agree that COULD have been an issue.  Uninstalled the SW and the prefs files and reinstalled, so there are no files associated with DPP on the NAS.

To be clear, I'm not trying to do anything with the WIFI other than use my computer.  DPP is spinning endlessly if the WIFI is turned on.  So I have a fix - turn off the WIFI, start DPP, use DPP, close DPP, turn the WIFI back on.  It's just that fix seems a bit honerous.

[SignifDigits]

Don't know what I said that involved a camera, but I'm talking about just using DPP standalone, nothing associated with the camera.  I just would prefer to be able to have the WIFI on when using DPP instead of having to have it off.

[Jkarl]

Just curious have you tried opening DPP with a Ethernet connection instead of WIFI to see what happens. It might give us an idea as to what is going on. Does the window turn white and says not responding if so this is a good sign that the program is looking for something it can not find or is a very large download.

[Stephen]

Hello, 

The following page lists the system requirements for Digital Photo Professional. You can also download the current version and access the user guide at that link.

If your computer doesn't meet the system requirements, the software may not work as intended. We do not know when any future updates might be made to DPP. 

Digital Photo Professional: https://canon.us/dpp 
End User License Agreement: https://canon.us/dppeula 

[Jkarl]

Stephen

I do not mean to be contrary but  SignifDigits stated that DPP will run when the WIFI is off. This to me looks like a Windows file loading problem using WIFI. Do not have an idea except DPP may be looking for a cloud drive.

[shadowsports]

This is certainly an interesting thread. 

@signifdigits

By chance are you using OneDrive, Google drive, DropBox or another file synchronization software?

[Stephen]

It doesn't matter. His computer doesn't meet the software requirements. We cannot and will not troubleshoot it.