10-06-2025 11:36 AM
AMD Ryzen AI 9 XY 370 with Radeon 890M and NVidea RTX 4050. Would like suggestions on how to get Canon support. Please do not bother with the following suggestions as I've tried them all multiple times:
1) Updates - OS, WIFI or graphics Drivers, DPP, Uninstall and removed all of the potentially corrupted config files for a clean install of DPP - done all of that several times
2) Change memory usage for DPP, GPUs, etc. Everything is set for highest performance and background updates of the SW are allowed max bandwidth, etc. Done several memory tweaks to ensure ample memory is available.
3) DID change prefs on DPP to ensure that "last folder" was no longer selected (it was a NAS) and default folders are on the SSD (c: drive).
DPP works fine with WIFI off, spins endlessly as soon as WIFI is turned on on and maxes out the bandwidth looking for....??? DPP won't start (endless spinning) with WIFI on. Stats normally with it off. Seems like a "smoking gun" that some DPP developer or guru might have run upon before. I will try a full removal of files an clean install once again and see if the file locations are still on the NAS - if that's the case I might have missed a preferences file somewhere.
Getting to my wits end and thought someone here might have a clue - just a hobbyist, so not any REAL urgency. Just wish I hadn't updated my DPP to the latest version, and/or performed the system update, and it was working fine before and not now. Updating is not always the right answer it seems!
Solved! Go to Solution.
12-05-2025 05:14 PM
Sorry for the length. As this is a solution I want it to be pretty thorough.
I did a full reinstall and resolved my issues. I don't know the root cause with 100% certainty, but believe it was a Windows File and Print sharing issue and the configuration on the Asus wasn't totally correct. I was using drive mapping but do not believe the Windows File Sharing was properly implemented.
I believe this was NOT a DPP issue at all. Now DPP, PPL and the EOS Utility and the EOS Lens Registration Tool all are working flawlessly. I went all the way from camera to print, adding lenses for registration, and everything works great. I stressed the system and the NAS by opening Lumar Neo, DPP and NX Studio all at one time. The NAS is moving at about 10MBs and slows to 2MBs ad responses are sluggish at times. I even edited one file in DPP from the private cloud. It wasn't great, but wasn't terrible either. This was all normal and to be expected.
I worked on the two laptops side by side to ensure consistency and compatibility. I did a full methodical rebuild of the ASUS, first fully updating the OS and the graphics drivers. I then installed DPP, etc. from Canon, and added in Chrome, and various software, ensuring DPP worked after every SW installation.
I'm not sure how important it was, but I also enabled SMB1 to ensure some of my older private cloud HW had all of the networking protocols that they might need to work properly.
I LOVE the new printer (Pro 1100). Canon has done a great job on that device, in terms of ease and print quality.
Some things of the many things that I learned along the way:
1) Ccleaner duplicates search does NOT work with mapped drives, but DOES work with fully shared files - this is one reason (among others) leading to my conclusions,
2) Microsoft PC Manager is worth downloading from the MS Store. It has many of the CCleaner "pay-for" (I bought a paid license) features for free and authored by MS,
3) I had way too many disorganized files, processes and such. I still do, but I'm working on that and will do more "clean as you go" as I learned in my restaurant management days of yore. Yes, I have backups of my backups, both networked versions and offline.
5) Things like this are almost always "pilot error". There was nothing wrong with the ASUS AMD HW, the OS, nor DPP. It was an ID10T error (joke from my IT days)
5) This is a GREAT forum with folks giving huge amounts of time and energy to help others. Thanks to all that offered advice along the way. I will mark this as a solution for anyone else who might have a similar problem, and add some HW details below.
Computer - ASUS ProArt PX13 was the problem computer. Second computer is an AlienWare X14 R2. Both running Windows 11 Home 25H2. WD My Cloud - 3 8TB devices running RAID 1 - two running remote backups and one primary - Linux based OS5 (current and supported version). Tested DPP 4.20.11 and 4.21.10 and both are working.
10-06-2025 11:55 AM - edited 10-06-2025 11:56 AM
Not sure what you are trying to do using WiFi, but I will say that if you are trying to load files into DPP using the WIFI connection. DPP tries to scan the entire drive to load all the photo files it can find. Try this you can set the default open directory to a folder on your hard drive and this will stop the in-depth scanning that DPP tries to do. WIFI is not good at this type of connection.
Directions
open the Preferences window by going to Tools > Preferences (Windows) or Digital Photo Professional 4 > Preferences (macOS). In the Preferences window, select the General Settings tab and choose your preferred option for the "Startup folder" setting. You can select "last folder displayed" to open the last used folder, or choose "specified folder" to always open a specific folder you select
10-06-2025 12:34 PM
I don’t understand what it is that you are trying to do. What camera are you trying to use?
DPP is typically used as a stand alone app. The only time DPP and a camera interact is when the user is using DPP for Remote Shooting camera control.
Most remote shooters use the USB port to connect the camera to a computer. This means the camera must be set to USB communications mode.
If the camera is set to a wireless communication mode, then USB communication is disabled.
10-06-2025 02:10 PM
As I said above - "3) DID change prefs on DPP to ensure that "last folder" was no longer selected (it was a NAS) and default folders are on the SSD (c: drive)." , so that item was already addressed, and agree that COULD have been an issue. Uninstalled the SW and the prefs files and reinstalled, so there are no files associated with DPP on the NAS.
To be clear, I'm not trying to do anything with the WIFI other than use my computer. DPP is spinning endlessly if the WIFI is turned on. So I have a fix - turn off the WIFI, start DPP, use DPP, close DPP, turn the WIFI back on. It's just that fix seems a bit honerous.
10-06-2025 02:12 PM
Don't know what I said that involved a camera, but I'm talking about just using DPP standalone, nothing associated with the camera. I just would prefer to be able to have the WIFI on when using DPP instead of having to have it off.
10-06-2025 02:34 PM - edited 10-06-2025 02:37 PM
Just curious have you tried opening DPP with a Ethernet connection instead of WIFI to see what happens. It might give us an idea as to what is going on. Does the window turn white and says not responding if so this is a good sign that the program is looking for something it can not find or is a very large download.
10-06-2025 02:46 PM
Hello,
The following page lists the system requirements for Digital Photo Professional. You can also download the current version and access the user guide at that link.
If your computer doesn't meet the system requirements, the software may not work as intended. We do not know when any future updates might be made to DPP.
Digital Photo Professional: https://canon.us/dpp
End User License Agreement: https://canon.us/dppeula
10-06-2025 03:35 PM - edited 10-06-2025 03:37 PM
Stephen
I do not mean to be contrary but SignifDigits stated that DPP will run when the WIFI is off. This to me looks like a Windows file loading problem using WIFI. Do not have an idea except DPP may be looking for a cloud drive.
10-06-2025 03:47 PM
This is certainly an interesting thread.
@signifdigits
By chance are you using OneDrive, Google drive, DropBox or another file synchronization software?
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
10-06-2025 04:05 PM
It doesn't matter. His computer doesn't meet the software requirements. We cannot and will not troubleshoot it.
11/20/2025: New firmware updates are available.
EOS R6 Mark III - Version 1.0.1
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
07/24/2025: New firmware updates are available.
07/23/2025: New firmware updates are available.
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.