Canon Connect not connecting since app upgrade.

[Mjohnkennedy]

I was on vacation happily uploading photos from my PowershotSX 70HS to my iPhone 11 running iOS 18.3.2 when about 4 weeks ago, when trying to do so again, I was asked to login to my Canon Connect ID, having previously simply connected and downloaded.  From what I can see on this thread it seems an upgrade to the App is causing this problem.  When I go to sign in with name and password to the app on my phone I have no luck, it just says connection failed.  I have deleted and reloaded the app on my phone with no luck except the app now says I have no camera registered to the app.  When I went to connect by Bluetooth the phone says connected but the camera just says "connecting" with no actual connection occurring.  Can anyone help?

[Hazel_T]

Hi Mjohnkennedy,

I understand your concern with not being able to log in to the Canon Camera Connect app. There was an update and it does now require a log in to use the app, so the camera and phone will not fully connect until you are signed in.

There are a couple of things to check with an issue like this. The first is that if you have a VPN on your phone try disabling it and then logging in. Sometimes if there is a VPN running on the phone it can prevent the Canon Camera Connect app.

The other thing is that you could try choosing to create a new ID in the app, use your existing account email address, and log in. Once you are logged into the app at that point you can select to have it connected to your main Canon account.

[Mjohnkennedy]

Many thanks.  I will give that a go.