Cannon G7 mark II won't connect to cannon connect

[Jasminelee]

Hi,

I have purchased a new Samsung 22 ultra, downloaded the cannon connect, and am now struggling to connect to my camera.

I have tried on other devices also. The camera and phone connect, but when it gets to the stage of accessing the photos the two devices disconnect.

Is this due to the app update?

Thanks

[shadowsports]

Greetings,

"Is this due to the app update?"

Not that I'm aware of. Check your app and storage permissions.