Camera connect app error 403

[Austinwoodward]

So wasn’t able to connect my camera after being connected for months. I restarted phone reinstalled app deleted connections started new ones my phone connects to the cameras wifi but can’t connect the app now.  After I reinstalled app it tells me to sign in but now I get error 403  I have a canon E0s  rp 

ERROR

The request could not be satisfied.

---

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

---

Generated by cloudfront (CloudFront)
Request ID: bxn6V8jckYxVMjVk4fPcXECF0uNm_4kpd4XSxWxvpYEZAwrD0czmzA==

[Hazel_T]

Hi Austinwoodward,

I'm sorry to hear your camera and the Canon Camera Connect app aren't connecting. There are a couple of things to check with an error like that. The first is that if you have a VPN on your phone try disabling it when you want to use the Canon Camera Connect app. Sometimes if a VPN is running when you use the app it can cause the error you are seeing.

The other thing is the log in you are trying to use for the app. If you are trying to use the login for your main Canon account that likely will not work in the app. In Canon Camera Connect we recommend going through the process in the app to create a new log in. You can use the same email address when you create a new login in the app.

[CBowers]

In this case however, the signup link (yes, I’m also experiencing the CloudFront 403 error) gives the same error. 

1. Network security seems a little heavy handed here (and this is coming from a cyber security director)

2. I’ve already logged in the app successfully once this week, only to be confronted with a log in requirement again the next time I launched the app. If my only objective is to send location data to my Canon, I should NOT have to satisfy logging into the app. What if I’m taking pictures off grid and have no data?  Please make sure Bluetooth connectivity to camera is not affected by a login token/session.  This is far too brittle.

[CBowers]

As a follow up, I’m successfully logged in again. A word of caution for the VPN guidance given… in this case VPN was *required*. While the app had been trouble free in my home country, Canada, I’m on vacation in Scotland.  Neither broadband wifi or Cellular here would let me connect except once after a few errors, and then it failed again on the next app launch. 

however what worked is turning *on* vpn and choosing Canada as the exit point.

if broadband and cellular from Scotland is blocked, doesn’t that seem like network controls may be too sensitive?

people on vacation need to send GPS into to the camera too…