Camera Connect App User Guide

[npsit]

Where is the User Guide for the Camera Connect App? Also, why doesn't his app transfer images with the location information?

That being said, I have successfully installed and used the app with my G7X. My informal User Guide for using this app is as follows. Any suggested "improvements" to this guide would be appreciated.

Getting Started and 1st Time Connecting

1. Install the "Canon Camera Connect" app on your smartphone.
2. On your camera in the "Change Camera Settings" Menu, select "Wi-Fi Settings"

• Select "Reset Settings" to set the Wi-Fi settings to the default. (I suggest this just to make sure all settings are cleared).
• Turn Password to "On" (if desired).
• Select "Change Device Nickname" and enter a name for your camera, i.e., “My Camera”.
• Exit Camera Settings menu.

1. Close the Camera Connect app if it is still open on your smartphone.
2. Press the "Mobile Device Connect" button on camera.
3. Register a designation for one-touch connection by selecting smartphone symbol.
4. On your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot from list.
5. Using the password displayed on the camera, enter the password on your phone's Wi-Fi setting (if password is turned on in item 2 above).
6. Be patient waiting for camera/phone to make a Wi-Fi connection.
7. Once connected, launch Camera Connect app on your smartphone. Note:Things seem to work best if you launch the app after you have connected to the camera Wi-Fi.
8. Select your device on the camera,i.e., "iPhone" in my case.
9. If everything is connected properly, the smartphone app should show your camera's name at the bottom of the app screen (Success!). Note: if you press the ON/OFF button on your camera, the connection will be lost. Now you should now only work within the phone app.After you have completed the Getting Started steps above, in the future you only need to do the following steps to use Camera Connect.

Connecting to Camera

1. Close Canon Camera Connect app if it is still open on your smartphone.
2. Press "Mobile Device Connect" button on camera.
3. Using your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot.
4. Once connected, launch Camera Connect app on your smartphone. Note: It seems that things work best when you launch the app after you have connected to camera Wi-Fi.
5. The camera/phone should automatically connect.Camera Connect has three button options, “Images on camera”, “Remote Shooting”, and “Location information”.Images on camera
6. Use this selection to transfer images from the camera to your phone.

Using the Camera Connect App

1. Connect the camera to your phone and launch Camera Connect app.
2. Select “Images on camera” button on the app.
3. Camera images will be displayed on the phone. Note: If you have added location information to photos, a small satellite symbol will be displayed in the top left corner of each photo that has gps data attached.
4. Select a photo you wish to transfer and then hit phone symbol on the bottom of the screen to transfer image. Note: I haven't yet figured out how to transfer several images a once.
5. When transferring photos via this option in Camera Connect, location information is not transferred (see comments below in "Location information" section.Remote Shooting
6. Use this selection to remotely operate the camera with your phone.

Remote Shooting 

1. Connect the camera to your phone and launch Camera Connect app.
2. Select “Remote Shooting” button on the app.
3. The camera lens will automatically come out and a live image will be displayed on the phone.
4. You can zoom in/out and trigger the shutter via your Camera Connect app.
5. When operating via Remote Shooting, the camera only works in “P” mode.
6. Movie recording is not possible in Remote Shooting.Location information
7. Use this selection to add the location information to images on the camera. The process involves first telling your phone to start logging locations, by date and time, and then later adding this location information to images with matching dates and time. For this feature to work, the camera needs to have the same date and time as your phone (Use camera Settings to change the date and time on your camera). There are two choices within the Location Information:

• Begin (End) Logging: Select this button to start or stop you camera from logging location information. You need to start the logging prior to taking photos that you wish to tag with location information. Note that you do not need to have the camera connected for this step and the logging will continue even when the Camera Connect app is closed. Also note that phone logging will increase the battery usage on your phone. After you have taken your photos with your camera, select End Logging to stop phone logging.
• Send Location Information: Connect the camera to your phone (Make sure you have already closed the app on your phone before starting the connect steps) and select this button to add location information to images taken on the camera while your phone was set to location logging. After you have done this, you can go to “Images on the Camera” button to review the images – Those with location information will have a small satellite symbol displayed on the top left of the screen. Note that all photos transferred with the “Images on the Camera” transfer function will not transfer the logging information. You need to transfer the images directly off the SD Card via an SD card camera reader cable to your phone or to your computer in order to transfer the images with location information. (Hopefully Canon will change this limitation some day)

[MikeNZ1]

Richard, I have a similar issue.  It appears that I can only connect my EOS1300D (Rebel) by WiFi to one device in the Camera Connect app (e.g. smartphone or iPad).  If I want to use a different device I have to completely reset WiFi settings on the camera to set up the other device. As I have the app on multiple devices and wish to use different devices at different times (not simultaneously), is there a way to fix this problem e.g. have a common password as happens for other internet devices? Please advise. 

[npsit]

I had a similar problem with my G7X until I discovered that if I first selected the view photos button and then the antenna icon button on the back of the camera, I can then select either my iPad or iPhone. If instead when I push the WiFi button on the side of the camera, it will only connect to the last devise used. It is another “trick” that is not discussed in any Cannon manual I have seen.

[Baobeizy]

I'm experiencing the same issue on my EOS M100.
I'm unable to view "Images on Camera" function as it will disconnect each time.

I'm able to use the other functions but after resetting network and reinstalling the app, connecting to "Images on Camera" results in a disconnect. I'm using both iPad on iOS 11 and Samsung S7 on Android.
I contacted Canon via email and they told me that it was probably a "software issue" on Androids side even though I'm experiencing this issue on iOS as well.

How to fix? I've connected successfully via bluetooth, NFC, and WiFi but always unable to view Images on Camera.

Help!

[GTeixeira]

Hi there,

I've a similar problem to this one: http://community.usa.canon.com/t5/Software/Camera-Connect-App-User-Guide/m-p/213473/highlight/true#M...

Phone:

Android 8.1.0

Already set in battery optimization settings to "don't optimize" the 'Camera Connect' app, but still got the logging interrupted after a while.

Is there any trick?

Other thing, i know the logging was interrupted but the notification is still in the status bar saying:
Location information: Positioning...

But when i enter the camera connect app the recording toggle is not set.

So I need to turn it on again, even the notification saying it was logging..

Can someone help out?

Thank you.

[fschade]

Hello. I installed Canon Camera Connect on my Samsung Avant to connect to my T6i. It seems to work fine, but I can't close the app without turning off the phone.

[isurg1]

I downloaded latest version of Canon Camera Connect (2.2.20) and am using iOS 11.3.

App crashes continually immediately after opening.  Seems to be at "Allow Access to Location" option screen. 

Seems like there's an incompatibility issue w iOS 11.3.

Any experience/insights/guidance?/

Thanks!

[npsit]

I have the same versions of Camera Connect and iOS and it works fine on my iPhoneX. Try rebooting your phone and/or deleting and reloading the app. Sometimes that will clear up app problems. Also I suggest you set Camera Connect’s iOS location services to “always”. Good luck...

[Tim]

Hello fschade, 

We understand that closing the app requires you to shut down the phone.  We recommend un-installing the application from your device, rebooting the mobile and then re-installing the app.  You can download the version for your mobile from a link within the Canon web site, here. 

[Leah]

I have the app working but it will only download 2 days of photos.  I have changed the date range but still no luck.  Help! 

[Big_Steve]

I'm not impressed with Canon's User Guide for my sx530 or what they post on the Internet.  I bought this camera specifically because it had WIFI.  Can't connect to my phone.  Can't connect to my computer.  Can't connect to the wireless remote.  

I'm very tired of instructions that say "you may have different buttons" or "if you can't find it here, your camera must have it in a different place."  

What I'm working on right now is putting the camera's password into my phone to connect WiFI.  Nice, except there aren't any instructions in my User Guide, and this one online simply says to input the password.  Cool, but where do I find it?  

Nice camera, but I won't buy another Canon product.  I'll take my chances with anyone else.  The odds are certainly better that I will find better, and more accurate, instructions that way.