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App crashing

Kalekam
Apprentice
I’ve just gotten a EOS 4000D and downloaded the camera connect app. Unfortunately when I connect and go to look at my photos the whole app crashes! I’ve tried deleting the app then resetting my phone then downloading again but still crashes. Tried on a different phone and using a different WiFi but the app just crashes! It’s very frustrating 😞 can you suggest anything at all?
2 REPLIES 2

ebiggs1
Legend
Legend

"...can you suggest anything at all?"

 

Call Canon 1 (800) 652-2666

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

Waddizzle
Legend
Legend

@Kalekam wrote:
I’ve just gotten a EOS 4000D and downloaded the camera connect app. Unfortunately when I connect and go to look at my photos the whole app crashes! I’ve tried deleting the app then resetting my phone then downloading again but still crashes. Tried on a different phone and using a different WiFi but the app just crashes! It’s very frustrating 😞 can you suggest anything at all?

You need to contact Canon Support for your country.

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