EOS Utility not starting on my Mac

[paul-bklyn]

One of these posts gave me a working solution to my EOS Utility installer crashing, and now I have an EOS Utility.app in my applications folder, although I'm not positive that this is the new one I tried to install, or something earlier that I wasn't aware of before.

In any event, with my camera connected by USB to the laptop, turning the camera on gives me a laptop icon on the camera's screen, but nothing happens on the computer.

The installer I was trying to use is eum3.19.0-installer.app, for connecting my EOS R to a MacBook Pro running OS 15.5. The version of the EOS Utility.app I find in Applications/Canon Utilities/EOS Utility is v. 0.1.25. 

What I want is to be able to get photos from the camera card onto my computer without taking out the SD card. I don't know what I'd doing right or wrong. 

What I did: downloaded the zipped dmg file as a new user, and the installer crash didn't happen. But instead of installing, it said permission was needed to run installer. I dragged the installed icon from the dmg's window into my Applications folder, and then double clicked it; nothing seemed to happen but then I noticed an EOS Utilities folder sitting inside a Canon Utilities folder that I know was there before, holding a lens registration tool and other stuff. I really don't know what is going on and will appreciate help!

[John_Q · Accepted solution]

Hello paul-bklyn,

The DMG file is a standardized compressed folder format, so all you should need to do is double-click on the file. When you do that, your computer should extract the folder and show the contents on your desktop as another "drive" by the same name without the DMG extension. If you are still having issues with that downloading/installing, you can download the .zip version for Windows and still open that file on the Mac OS which includes the same files.

You can also just use a piece of software built into your Mac computer called Image Capture to transfer photos. To use Image Capture: 

 1) Click on the Finder icon in your dock (the square smiley face with a line down the middle). 

 2) Select Applications. 

 3) Image Capture will be listed in here, double click it to open it. 

 4) Once Image Capture is open, connect the camera and computer with the USB cable. At that point, Image Capture should see the camera, listed under Devices in the top left corner, and begin showing the photos once you click the camera and highlight it. 

 5) Once the photos are loaded in, you can select the folder that you want to save them to at the bottom of the window and you can import with the Import button in the bottom right of the window. 

[paul-bklyn]

Thank you very much. I'm traveling and unable to check that these solutions work, so I can't Accept as Solution yet, but will when I get back. I'm still puzzled by the utility not starting up as (I think) it's supposed to, and was going to try it out while in a test user, which was what got around the puzzling failure of the dmg to open. I was disappointed to see that my OS wasn't in need of any update; that might have fixed it all.

[paul-bklyn]

Thank you for this embarrasingly simple solution to my problem. I have never used Image Capture before, and I know I knew of it at some point. It works and it is exactly what I wanted. Thank you so much!