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Another DPP4 constantly crashing issue

ScooterB
Contributor

DPP 4.18 installed

Edition Windows 10 Home
Version 22H2
Installed on ‎6/‎6/‎2022
OS build 19045.4529
Experience Windows Feature Experience Pack 1000.19058.1000.0

Hardware: Custom build (no bloatware) 

Gigabyte GA-Z170XP-SLI ATX LGA1151 Motherboard

Intel Core i5-6500 3.2GHz Quad-Core Processor

Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler

G.Skill Ripjaws V Series 64GB (4 x 16GB) DDR4-2133 Memory

Samsung 850 EVO-Series 500GB 2.5" Solid State Drive

EVGA GeForce GTX 950 2GB SSC ACX 2.0 Video Card

Corsair 450D ATX Mid Tower Case

Corsair RMx 750W 80+ Gold Certified Fully-Modular ATX Power Supply

 

Camera: Canon Rebel T2i

Post Raw editing software used primarily Irfanview (some posters commented about how some software made changes to Exif or other file info didn't play well in some situations with DPP)

Have read through a dozen posts and while finding some over lap in issues I have not found any "fixed" solutions that applied:

Issue: I can open DPP 4 normally which automatically links to a file on a storage drive (ie not on my C Drive) I use to save all my image files.  I can usually edit one or if I am lucky two Raw images without a major bog down in processing or DPP freezing up. Resource Monitor indicates the CPU usage spikes to 60% or more when this happens. So far I have;

- I uninstalled every application file with Canon and/or CR2 listed regardless of whether it was currently installed or not clearing out all previous download file for installation as well.

-  Emptied the Recycle Bin Rebooted and did a fresh install of  4.18 (most recent version before that was 4.16 I believe)

- Rebooted and installed DPP 4.18

- I also ran a series of SFC and DIMM scans to ensure system files were not an issue. A few minor things were tweaked

- DPP specifically  has never shown up as an issue in the Win Logs even when I have reopened DPP after freezing up and the PC indicating "DPP did not shut down correctly do you want to..."

- I don't believe the Lens Optimization thing is even an option with my T2i as I have never seen it in the menu but it has been previously mentioned as causing similar issues in some settings. Too many variables and not enough brain cells left on my part.

* Some solutions that worked for some referenced there being some files in the image folder that DPP defaulted to that it didn't like. Apparently even if those files were not opened in DPP they seemed to cause some problems.

My normal workflow with DPP;

:- DPP defaults to one large folder My Pictures that has all my photos, image downloads and iOS back ups saved as jpgs.

- Select subfolder with name and date of pictures taken with my T2i

- Select an image from the thumbnail to edit

- Convert and save the .Raw file as a .Tiff file in the same subfolder as the Raw files (never save Raw edits)

- Click arrow near top left of user interface to return to my thumbnails of images and select the next one to edit.

Is there something I should be doing or should try to eliminate non Raw files from affecting DPP with my file structure?

My only other option I guess to uninstall 4.18 for an older version but it would be nice if I could narrow down how far back I have to go. 

I did copy all the Win Log reports to text files as there are some random things that show up related to wait chain or some gobbly **bleep** about some process stopping  because of not being recognized by something else. I can upload them if someone thinks they could be helpful but my post is probably too long already just trying to cover what I do know.

Thanks in advance.

1 ACCEPTED SOLUTION

Stephen
Moderator
Moderator

You may find this helpful, it's the system requirements for DPP 4:

File Name

dppw4.18.10-installer.zip

File Version

4.18.10.0

File Size

298.40 MB

File Languages

English | Spanish | German | French | Italian | Japanese | Korean | Russian | Turkish | Chinese

Post Date

09/20/2023

History

Changes for Digital Photo Professional 4.18.10 for Windows :

- Supports the expansion of the area where Neural network Image Processing Tool is provided. No functionality changes.

Environment

To use this software, your computer has to meet the following system requirements.

 

1. Supported OSes

Windows 11, Windows 10 64-bit

 

2. Supported Computers

PC with one of the above OS preinstalled (Upgraded machines not supported)

.NET Framework 4.7.1 or later is required. (.NET Framework is Microsoft software. It is installed together with Digital Photo Professional 4. Internet access required.)

 

CPU;

- Images captured with EOS-1D X Mark III, EOS R3, EOS R5, EOS R5 C, EOS R6 Mark II, EOS R6, EOS R7, EOS R8, EOS R10, EOS R50: Intel Core i series (recommended Intel Core i7 or later)

- Images captured with other cameras: Intel Core 2 Duo 2.0 GHz or higher (recommended Intel Core i series or higher)

 

RAM;

- Images captured with EOS-1D X Mark III, EOS R3, EOS R5, EOS R5 C, EOS R6 Mark II, EOS R6, EOS R7, EOS R8, EOS R10, EOS R50: 4GB or more (8GB or more recommended)

- Images captured with EOS R5 [IBIS High resolution shot]: 32 GB or more

- Images captured with other cameras: 2GB or more (4GB or more recommended)

 

Storage;

- Installation: Min. 300 MB of available space

- Operation: Min. 600 MB of available space

 

Recommended environment for playing back movies;

- 8K (29.97/25/24/23.976fps)

MP4: Intel Xeon E5-2687W v3 3.10GHz x2 or faster, RAM 16GB or more

 

- 4K / Full HD (60/50/29.97/25/24/23.976fps)

MOV/MP4(Canon Log recording/HDR PQ recording): Intel Xeon E5-2687W v3 3.10GHz x2 or faster, RAM 8GB or more

 

- 4K (60/50/29.97/25/24/23.976fps)

MP4: 8th Generation Intel Core i7-8700 or faster, RAM 4GB or more

 

- 4K (29.97/25/24/23.976fps)

MOV/MP4: 6th Generation Intel Core i7 4.0GHz 4Core or faster, RAM 4GB or more

 

- Full HD (59.94/50/30/29.97/25/24/23.976/20fps)

MOV/MP4: 4th Generation Intel Core i7 3.0GHz 4Core or faster, RAM 4GB or more

 

Note: For display and playback of movies with 8K / 4K resolution, we recommend use of a GPU manufactured by AMD or NVIDIA.

Even if the system requirements are satisfied, smooth playback may not be possible.

 

3. Display

- Resolution: 1,024 x 720 or more (1,600 x 1,200 or more recommended)

 

4. Supported Models

EOS R100, EOS R8, EOS R50, EOS R6 Mark II, EOS R7, EOS R10, EOS R5 C, EOS R3, EOS Kiss M2 / EOS M50 II, EOS R5, EOS R6, EOS Kiss X10i / EOS REBEL T8i / EOS 850D, EOS-1D X Mark III, EOS Ra, EOS M200, EOS 90D, EOS M6 Mark II, PowerShot G5 X Mark II, PowerShot G7 X Mark III, EOS Kiss X10 / EOS REBEL SL3 / EOS 250D / EOS 200D II, EOS RP, EOS R, PowerShot SX70 HS, EOS D2000*, EOS D6000*, EOS D30, EOS D60, EOS 10D, EOS Kiss Digital / EOS Digital REBEL / EOS 300D Digital, EOS Kiss M / EOS M50, EOS REBEL T100 / EOS 4000D / EOS 3000D, EOS Kiss X90 / EOS REBEL T7 / EOS 2000D / EOS 1500D, EOS-1Ds Mark III, EOS-1Ds Mark II, EOS-1Ds, EOS-1D X Mark II, EOS-1D X, EOS-1D Mark IV, EOS-1D Mark III, EOS-1D Mark II N, EOS-1D Mark II, EOS-1D C, EOS-1D, EOS 80D, EOS 7D Mark II, EOS 7D, EOS 70D, EOS 6D Mark II, EOS 6D, EOS 60Da, EOS 60D, EOS 5DS R, EOS 5DS, EOS 5D Mark IV, EOS 5D Mark III, EOS 5D Mark II, EOS 5D, EOS 50D, EOS 40D, EOS 30D, EOS 20Da, EOS 20D, EOS 9000D / EOS 77D, EOS 8000D / EOS REBEL T6s / EOS 760D, EOS Kiss X9i / EOS REBEL T7i / EOS 800D, EOS Kiss X9 / EOS REBEL SL2 / EOS 200D, EOS Kiss X8i / EOS REBEL T6i / EOS 750D, EOS Kiss X80 / EOS REBEL T6 / EOS 1300D, EOS Kiss X7i / EOS REBEL T5i / EOS 700D, EOS Kiss X70 / EOS REBEL T5 / EOS 1200D / EOS Hi, EOS Kiss X7 / EOS REBEL SL1 / EOS 100D, EOS Kiss X6i / EOS REBEL T4i / EOS 650D, EOS Kiss X50 / EOS REBEL T3 / EOS 1100D, EOS Kiss X5 / EOS REBEL T3i / EOS 600D, EOS Kiss X4 / EOS REBEL T2i / EOS 550D, EOS Kiss X3 / EOS REBEL T1i / EOS 500D, EOS Kiss X2 / EOS REBEL XSi / EOS 450D, EOS Kiss F / EOS REBEL XS / EOS 1000D, EOS Kiss Digital X / EOS Digital REBEL XTi / EOS 400D Digital, EOS Kiss Digital N / EOS Digital REBEL XT / EOS 350D Digital, EOS M100, EOS M10, EOS M6, EOS M5, EOS M3, EOS M2, EOS M, PowerShot G16, PowerShot G15, PowerShot G12, PowerShot G11, PowerShot G10, PowerShot G9 X Mark II, PowerShot G9 X, PowerShot G9, PowerShot G7 X Mark II, PowerShot G7 X, PowerShot G5 X, PowerShot G3 X, PowerShot G1 X Mark III, PowerShot G1 X Mark II, PowerShot G1 X, PowerShot SX60 HS, PowerShot SX50 HS, PowerShot SX1 IS, PowerShot S120, PowerShot S110, PowerShot S100V, PowerShot S100, PowerShot S95, PowerShot S90

* Can now handle .CR2 files converted with the CR2 Converter.

 

- The recommended system requirements for image display in HDR PQ are as follows.

Supported Models: EOS-1D X Mark III, EOS R3, EOS R5, EOS R5 C, EOS R6 Mark II, EOS R6, EOS R7, EOS R10, EOS R, EOS 5D Mark IV

CPU: Intel Core i series 3.4GHz or higher

RAM: 4GB or more (8GB or more recommended)

 

- Below are the system requirements for enabling display of HDR images on a HDR display.

OS: HDR display must be set to [ON] in the Windows 11, Windows 10 display settings.

Please install the latest graphics driver before use.

 

- The following environment is required in order to use "RAW movie tool".

[Recommended]

CPU: Intel Xeon E5-2687W v3 3.1GHz x2 or faster

GPU: NVIDIA GeForce RTX 2080

RAM: 32GB or more

Storage: Read 400MB/s or faster

[Minimum]

CPU: Intel Core i series or higher

GPU: made by NVIDIA (EOS-1D X Mark III, EOS R3: VRAM 4GB or more, EOS R5: VRAM 8GB or more)

The latest driver made by NVIDIA must be installed.

Caution

- Make sure to use Canon applications when importing movies to your computer.

- The recipes in Digital Photo Professional 4-series cannot be used interchangeably with the recipes in Digital Photo Professional 1 through Digital Photo Professional 3.

- Digital Photo Professional 4-series and Digital Photo Professional 3.15 can be simultaneously installed to one computer.

Zip Type

zip

 

View solution in original post

11 REPLIES 11

Apologies for the delay in marking this as solved. Thank you so much for referencing the minimum specs.

Installing the i5 chip referenced above that I had previously purchased but had not installed yet did resolve the issue once I finally had a chance to install it.

Due to some health and schedule complications it was over a month later before I could get it installed. Then a few more weeks before I could make some time to do some editing. 

shadowsports
Legend
Legend

Greetings,

I've been using DPP for years on 2 home built, Intel based, Gigabyte Motherboards.  GPU's are nVidia.  Windows 10/11 Pro.  Both have worked flawlessly.  

I think the key areas to focus on are Intel based CPU, good quality memory (my preference is Corsair or G-Skill).  I always use QVL ram and a fresh install of the latest version of DPP.

If you are using a Dedicated GPU, it should be nVidia based.  I use EVGA cards exclusively.  Afraid that's all I have.  

~Rick
Bay Area - CA


~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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