I have been unable to have Adobe Elements access my videos from my new EOS R10. Adobe Photoshop has no problems downloading/editing my photos. The videos are transferred in MP4 format and the software says it can not read it due to an encoding issue. I am using a ScanDisk Extreme Pro 128B card. Need some help. Thanks.
Perhaps it could be that the R10 is using HEVC (H.265)? Sometimes an extension of .MP4 is used on files using that codec. HEVC can be a very demanding codec to work with. Though newer computers (at least Macs) offer hardware decoding/encoding. In terms of software applications like Adobe Premiere Elements, you'd have to check if HEVC is supported.
If the files are not HEVC, then I wouldn't know what other codec they may be.
I loaded HEVC codec to my computer. Did not work. I downloaded VLC media player and it will play the video file from the R10. I am looking at downloading a codec library from Advanced Shark007 in case something is missing. Any other suggestions?
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.