Adobe Elements will not read video files from EOS R10

[MarkH2]

I have been unable  to have Adobe Elements access my videos from my new EOS R10.  Adobe Photoshop has no problems downloading/editing my photos. The videos are transferred in MP4 format and the software says it can not read it due to an encoding issue.  I am using a ScanDisk Extreme Pro 128B card.  Need some help.  Thanks.

[Anonymous]

Are you talking about Adobe Premiere Elements? That program is for editing videos. Adobe Photoshop Elements is for photo editing.

[MarkH2]

yes

[rs-eos]

Perhaps it could be that the R10 is using HEVC (H.265)? Sometimes an extension of .MP4 is used on files using that codec.  HEVC can be a very demanding codec to work with.  Though newer computers (at least Macs) offer hardware decoding/encoding.  In terms of software applications like Adobe Premiere Elements, you'd have to check if HEVC is supported.

If the files are not HEVC, then I wouldn't know what other codec they may be.

[MarkH2]

I loaded HEVC codec to my computer.  Did not work.  I downloaded VLC media player and it will play the video file from the R10.  I am looking at downloading a codec library from Advanced Shark007  in case something is missing.  Any other suggestions?

[MarkH2]

yes

[Anonymous]

"yes."

Not very helpful answers, a little short on details.

[rs-eos]

I was half expecting a "yes" reply to your response! 😁