07-12-2023 04:56 PM
I have been unable to have Adobe Elements access my videos from my new EOS R10. Adobe Photoshop has no problems downloading/editing my photos. The videos are transferred in MP4 format and the software says it can not read it due to an encoding issue. I am using a ScanDisk Extreme Pro 128B card. Need some help. Thanks.
07-12-2023 05:05 PM - edited 07-12-2023 05:06 PM
Are you talking about Adobe Premiere Elements? That program is for editing videos. Adobe Photoshop Elements is for photo editing.
07-12-2023 05:06 PM
yes
07-12-2023 05:13 PM - edited 07-12-2023 05:14 PM
Perhaps it could be that the R10 is using HEVC (H.265)? Sometimes an extension of .MP4 is used on files using that codec. HEVC can be a very demanding codec to work with. Though newer computers (at least Macs) offer hardware decoding/encoding. In terms of software applications like Adobe Premiere Elements, you'd have to check if HEVC is supported.
If the files are not HEVC, then I wouldn't know what other codec they may be.
07-14-2023 01:45 PM
I loaded HEVC codec to my computer. Did not work. I downloaded VLC media player and it will play the video file from the R10. I am looking at downloading a codec library from Advanced Shark007 in case something is missing. Any other suggestions?
07-12-2023 05:14 PM
yes
07-13-2023 03:29 PM - edited 07-13-2023 03:30 PM
"yes."
Not very helpful answers, a little short on details.
07-13-2023 04:56 PM
I was half expecting a "yes" reply to your response! 😁
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