Vixia HF R52 "lost" video shots.

[Bimbing]

My Vixia HF R52 had been losing video shots. This is the 2nd time that it happened. Returning home from a vacation I found out that 2 days of AVCHD  videos could not be found. Upon downloading to the computer with Pixella those 2 days were skipped.. Also, in "play mode" those 2 days of videos are not there (shown). 

What causes it? Any possibility that they somehow could be recovered? Thanks, Bimbing

[Richard]

Hi Bimbing,

Thank you for posting. I'm sorry to hear of the difficulty you encountered, especially during your vacation.

So we may better assist you, please reply with the following:

• Were you able to see your movies at any time before they disappeared?
• Were you using the internal memory or a memory card?
• If you were using a memory card, has this happened with more than one memory card?

[Bimbing]

Hi Richard,

The "lost" video footage is on the memory card. Yes, at any time before the disappearance I was able to playback these video. It was just when I transfered the video from the Internal Memory and Memory card using the camera provided Pixella, did I notice that the it skipped those 2 days of videos. When I tried to play them back on the camcorder, they were also "gone". 

2 Days ago as a last resort I placed the memory SD card in a card reader and used Windows Explorer to scan the card.. To my surprise, in the folder /Canon/AVCHD/Streaming there are the lost .mst videos. I still don't understand why the last 34 .mst were detected but not the first 200+ files. So of the 1st lost day .mst files ALL were not detected and of the 2nd day lost .mst files only the last 34 .mst files were detected.

In any case I was able to recover those files using Windows Explorer. Thank youvery much for helping me.