10-09-2023 08:42 PM
My Canon Vixia g50 has seemed to lose the ability to use the manual focus ring. No matter how much I turn the ring it does not focus. It also seems to not change the focus distance when I turn it. Usually stays in infinity. When I switch from instant to manual focus I can get it off infinity distance, but the range then doesn’t lose or gain focus distance it only adds no matter which way I turn the ring. Any suggestions?
10-12-2023 07:07 PM
Hi mtucke20,
There is one thing to check with an issue like this. On the back of the camera try flipping the Focus/Zoom switch to Zoom, turn the ring to zoom in and out, and then flip the switch back to Focus to see if the same thing happens. Sometimes if the switch didn't fully engage it can cause issues like this. If the focus ring still isn't responding correctly after checking that we would recommend sending the camera in for repair.
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