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VIXIA HF R500. It won't charge.

armdurm
Apprentice

I have a Canon Vixia HF R500 and it won't charge the battery any more. Once connected to AD adaptor, the red LED turns on as if normally charging, but actually not at all. The camcoder works fine on AC adaptor. I wonder if it is a problem of battery or of the camcoder itself. Also wonder what the solution would be. Thank you.

2 REPLIES 2

Waddizzle
Legend

Seems to be a battery related issue.  Power related issues can be hazardous.  Contact Canon Support, 1-800-OK-CANON.

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tuckerdognc
Contributor

Same here, but HFS20. And I've tried three separate batteries so far. Nothing. Shipping is starting to cost me since there is no way to find a battery for my apparently obsolete 5 year old camcorder.

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