VIXIA HF R400 Software recommendations for watching downloaded videos

[Lreed82]

Hi! Looking to see if anyone knows another app or software to watch videos once downloaded instead of recoil? When I plug my card in to download the videos it tries to use recoil but my computer doesn’t support this platform. I’ve tried the basics on a windows computer but nothing has worked so far. It is a Canon Vivxa HF R400; it’s an older version. Any suggestions would be appreciated. Thank You 

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know which camera model you're working with.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[shadowsports]

Greetings, 

What version and build of Windows OS are you running?

This camcorder supports two video formats.  AVCHD and .MP4

HF-R400 support:

https://www.csai.canon.com/support/p/vixia-hf-r400

VLC media player will play back AVCHD and MP4 videos.  It's a free download.  Make sure you download it from the VLC website and not from a third party.