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Optura 50 failure to capture

larryn6
Apprentice

I have an Optura 50 but have been unable to capture for the last two years and wonder why because I have done it in the past using the same cord. Is there something I don't know about? I am using Pinnacle Studio

1 REPLY 1

Mykolas
Authority

Hi larryn6!

 

Thanks for posting!

 

It is likely that the Firewire cable you are using is to blame here.  Try using a different Firewire cable to connect.

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

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