08-27-2013 07:52 PM
I have an Optura 50 but have been unable to capture for the last two years and wonder why because I have done it in the past using the same cord. Is there something I don't know about? I am using Pinnacle Studio
09-01-2013 10:13 AM
Hi larryn6!
Thanks for posting!
It is likely that the Firewire cable you are using is to blame here. Try using a different Firewire cable to connect.
If this is a time sensitive-matter, additional support options are available at Contact Us.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.