ImageBrowser EX stops working in Windows 7

[SRWhit]

I've downloaded the most up to date version of Imagebrowser Ex but each time I go to open the program it errors out.  What is causing this?

[Jason]

Hello SRWhit!

The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the model of the camera you have. We look forward to hearing back from you!

[SRWhit]

I have a Vixia HF R40

[Mykolas]

SRWhit,

There is a more recent update for ImageBrowser EX available for download from the Canon USA website.  The link below will take you to the download page:

Drivers & Software

If this is a time sensitive-matter, additional support options are available at Contact Us.