cancel
Showing results for 
Search instead for 
Did you mean: 

Canon XA11 help

lukutu
Apprentice

We have a Canon XA11 where I work that we use for recording videos, and all of the sudden then external mic that we have been using now just has a lot of static, it doesn’t seem to pick up sound like it used to, and the sound bars on the view finder have gone strange. Sorry for my lack of better terminology, I am pretty armature when it comes to this stuff. We have tried a lot of things to fix this problem. We have changed mic’s, changed cables, completed a hard reset on the camera and nothing works. When recording we can record videos and it is alright, but when we try to live stream with it all the other people hears is static… any help or advice would be appreciated, we have no idea what happened and where we go from here.

Thanks!

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hi there,

To see what might be causing this, can you let us know what microphone you are using, where it connects on the camcorder (XLR port on the handle or MIC port) and if it is connected to the XLR port on the handle, what the settings on the handle's audio control panel are set to? For the last part it may be easiest just to include a picture of the switched and dials labeled [INPUT 1] and [INPUT 2].

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM