Canon HG10 usb settings

[BJudd85]

I have a Canon Vixia HG10 that was just repaired recently, but now when I try connecting it to my computer, the computer does not recognize it. I tried troubleshooting this myself for 2 hours with no resolve. One of the things I did see while trying to research for a solution was changing the USB settings on this, but don't see that anywhere on the camcorder, anyone have any good suggestions for this?

[Jason]

Hi BJudd85!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

Thanks and have a great day!

[BJudd85]

I'm running a Windows 7 x64 computer. I've tried everything literally, changed usb cords was one of the things that I did do. Use to recognize it before it stopped work and had it sent away to be repaired, which had a bad main circuit board. It works now but I can't get the computer to see it when I connect it. My fiance has the same kind and it pulls it right up when I connect it to my computer, so it has something to do with the settings for my camcorder. Any suggestions you have for this?

[Tim]

Hello BJudd85,

Follow these troubleshooting steps if the computer does not recognize  the USB connection from the camcorder.

- Are you using the USB cable that came with the camcorder?

- Is the USB cable connected securely to both the camcorder and computer?

- Are you using the compact power adapter that came with the camcorder?

- Is  the compact power adapter plugged into a active wall outlet or power strip?

- Is the compact power adapter securely connected to the camcorder?

- Try changing the camcorder's USB SETTINGS to PC/PRINTER.

- Reboot the computer.

- Close down all applications and services that may be interferring with the connection.

- Disconnect all USB devices from the computer, except the keyboard and mouse and retry the connection.

- Does Device Manager recognize the device with no errors or warnings?

- The camcorder will be listed under Disk Drives as CANON VIDEO CAMERA USB DEVICE and under Universal Serial

Bus Controllers as Mass Storage Device.

- Test the USB port on the computer by connecting a different USB device.

- When testing the USB port on the computer, if the other device operates  the USB cable may need to be replaced or the camcorder serviced.

- When testing the port on the computer, if the other USB device does not  operate then the issue is being caused by the computer.

- Move the camcorder to a different USB port on the computer.

- Move the camcorder to a different computer.    

- If the computer is connected to a network, try disconnecting the  camcorder from the network and connect the camcorder to a computer  that is not on a  network.