Vixia HF R400 Connection Problems

[todd5512]

My Vixia HF R400 will not connect to my computer.  I am running Windows Vista SP2.  My computer has 4 USB ports and I have tried connecting to all of them.  The camera does not show up on the device manager or computer when connected.  Other USB devices connect just fine to this computer.   Any help would be appreciated. Thanks

[Mykolas]

Hi todd5512!

Thanks for posting.

If you don't mind, I need to get some additional information from you to help me determine what's causing this.

1.  Are there any other devices connected to your computer via USB other than the camcorder?

2.  Is your camcorder recognized by other computers?

If this is a time sensitive-matter, additional support options are available at Contact Us.

[Yella]

Try putting the camera into AVCHD mode first. On the G30 (which has a similar setup) the camera isn't recognized properly by the computer when it is in MP4 mode.