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basulfaro · 01-05-2016

Looking for some assistance please! I have a Canon MG5300 All in One and have never had any issues with any of the functions. Just recently, I have been unable to scan and receive an error message stating that either 1-the scanner is not turned on or...

basulfaro · 01-04-2016

I have a Canon MG5300 all-in-one and can no longer scan. I am getting an error message stating the scanner is turned off or the USB is not connected, neither of which is the case. I have rechecked all connections and deleted and re-installed the unit...

basulfaro · 01-15-2016

Thanks so much. Everything is working well now.

basulfaro · 01-13-2016

It's OS X El Capitan v 10.11.1. I'm not sure what you mean by what program I am using to scan...I am using the scan function directly from the MG 5320 printer. Thanks

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Unable to scan

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