Yes, you're making the point I made pretty well here.. no explanation. The binoculars functioned perfectly, just had sticky panels. "prisms will need to be replaced" doesn't mean much to me. When they were returned to me, they worked fine. So not...
So, if you've been producing the lenses, where are they now? It's been over 4 months since I asked this question. To be clear... when I asked 'are you producing' them, I meant, actual manufacturing, putting them in boxes, onto containers, and shipp...
I would understand if the binoculars weren't in your possession for the first and second quotes. I'm now really worried about what I get back. They don't 'need' new prisms or really anything other than a non-sticky exterior. They are great binocul...
I spoke too soon.... I got a new quote saying "new prisms" and not much explanation. The original agreed price was refunded and a new quote was given for $330. Now we are getting close to buying a new pair. Canon certainly has some arrogance. I a...
Yep I learned the fee is over $200 so be prepared. If you had dropped them or had battery corrosion, or some other issue, I'd say it's worth it since a new pair is $500. According to the rep I spoke with, they pretty much refurbish to new condition...
