Hello! I have a client who is using two IR-ADV C3830 MFPs. Last week I configured Direct Send to their M365 Tenant. Initial tests went fine and we got rid of their "scans" service account. I'm now seeing errors when attempting to scan to multiple...
I figured it out! I found and disabled a setting called SMTP RX, in the MFP. Scanning to multiple people worked after disabling. I also disabled SMTP AUTH in the 365 tenant, but it only worked after disabling the RX option.
Yes I know, which is why I posted in the community forums instead of opening a ticket directly with cannon. Unfortunately we don't have a dealer. Thanks for the number to call. I may be calling if nobody here has any insight into this. Appreciate...
