My collar was replaced after I had to send the whole lens and collar to Canon under warranty. They may as well have just sent the original collar back to me because I’m still having the same problem. The collar still isn’t tight on the lens despite t...
I found the following at the bottom of the Canon Finland website on the page for the EL-5:”If you are using a compatible camera with a Canon multi-function hot shoe, the firmware may need to be updated. Note: Not all cameras may support all functions...
I tried what you did—an email support request. I got treated differently. They want me to send the whole lens in. And I’d have to pay for shipping to Canon with insurance. I wish they’d just send me a replacement collar like they did for you. I even ...
What method did you use to make this happen? I don’t want to do a full warranty claim where they ask me to send the whole lens back when it’s obviously just the collar that needs to be replaced. Thanks.
