FINALLY!1. download the firmware update for your operating system; windows or mac2. I unplugged my router. Fully killing it. No power to it ANYWHERE3. made sure printer was connected to pc4. Unplugged printer. no power to printer5. plugged printer ba...
My printer won't stay on long enough to receive the firmware update. It's connected directly to my PC. No WiFi used. Disappointed in the performance of this product and the service pushed to my printer. Please help remedy this.
