If you used Mail Merge, on the Label Options screen, there is a printer menu in the top left-hand corner. Select rear tray here. Otherwise, the labels will print to the default feed (cassette). Hope this helps
Probably the issue is Microsoft Word. If you used mail merge to create your labelsOn the Label Options screen (where you select label size) There is a printer menu - top left hand corner. Make sure rear tray feed is selected. If cassette is shown h...