Hi, I have a MG3600 printer. I keep getting the error that there is a paper jam. I have followed both of these directions: https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG3600%20series/EN/ERR/1303.html and https://ugp01.c-ij.com/ij/webmanual/ErrorCod...
It is a Pixma MG3620. I print connecting via USB from two computers: Mircosoft Surface Pro - Windows 10 Pro with a USB connectionMac Retina 12 inch (but I do not have the operating system info since it is currently being repaird) I also print wirel...