I just posted a few hours ago about canons shocking customer service in response to my defective EOS 1 DX Mk 2 and surprise.... it has been deleted. What is canon hiding?
I thought I was so lucky to have scored one of the first bodies from B&H. Not so much. This flagship pro camera has NEVER workekd properly. It is now back at Canon again (3rd repair) for the same issue - focus keeps slipping. 3 weeks later and I...
Yes. True. But just call and let me know. For all I knew after I got my new body, the lens had gotten separated and was lost. Just communicate. Don’t go radio silent and ignore pleas for an update. After all that is the job of Customer Service. To se...
Robert - first off it was 5 days not 1. But most of all, why not let me know what they were doing? Why let days go by, ignore my voicemails asking what was going on, when could I expect my lens back etc. it was just a black hole. I got he refurbished...
I guess your follow up worked- I just heard that the lens is being shipped today. The reason for the delay - that it was being checked. Yet when I asked last week on our call about the defective body if the lens had been checked, I was told that it...
Update -- Canon finally agreed. Their engineer found that notwithstanding the body having been shipped directly to him from repair, for verification that the repair was successfully done, (upon my insistence), that there was still a problem with the...
