02-01-2020 04:01 PM
I'm helping a neighbor set up a new Canon Pixma TS3122. The printer was still in its original packaging when I entered their home this morning. I installed the ink cartridges and printed the network configuration page. That part was easy. The rest was pure frustration.
First, I want to be clear that I am not in the home right now. I'm much more comfortable using my own equipment to use the Canon Forum. (I have faster broadband.) Here's what I've done so far and the results—
The problem, of course, is that the printer refuses to connect to the router. That's why the setup software that I installed on the laptop can't see the printer. The router is a Netgear WNR 2000, and it does have a WPS button. The printer instructions say nothing about pressing the WPS button on the router. I've followed those instructions as-written and did not press the WPS button on the router. When that failed, I re-tried the setup and DID press the WPS button the router, but the results were the same: no joy.
I know the router is working properly. My neighbor uses it regularly, and I was using it with his laptop. The computer, the printer, and the router are sitting in the same room about 10-12 feet apart, with no physical barriers between them. What can I do to get the printer and the router talking to each other?
02-01-2020 05:05 PM
02-02-2020 12:07 PM - edited 02-02-2020 12:10 PM
Probably doesn't matter now. Clearly you were a victim of a improperly configured network and being unfamiliar with their hardware. That router is over 6 yrs old. Lots of performance improvements have been made since the N300 standard was introduced. Might want to encourage your neighbor to upgrade. A simple reset did the trick.