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Pixma MG5420 getting error code 0x80070005 when trying to have my HP laptop connect to wrlss device.

AMPP
Apprentice

My Pixma MG5420 is on, bluetooth activated. My HP laptop recognizes the printer when in Control Panel-->Hardware & Sound-->Devices and Printer-->Add a Device (only printer in the entire office), but when I hit next, it immediately pops up with error code 0x80070005. Says contact device manufacturer for assistance. Pls. help. 

NOTE: I AM noticing it comes up as an MG5400 instead of the 5420. There are no 5400's in the office at all. 

1 REPLY 1

Ramona
Authority

Hi AMPP,

 

The PIXMA MG5420 does not have bluetooth capability; it can only be connected via USB cable or wirelessly over a network.  

 

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