EL-5 Speedlite Link Drops Out

[brianbhood]

I have an EL-10 that I use as a sender unit on top of my R6II to connect to two EL-5 Speedlites off camera. The link to the EL-5 keeps dropping out. It is random. It might a a few seconds, it might be 10 minutes. It might be EL-5#1 or EL-5#2. To re-establish the link, I have to power down and power back up. This does not work during a client shoot.

I have tried using an EL-5 as the sender with an EL-5 as receiver and the EL-10 as receiver. The EL-5 still drops link and the EL-10 has not been noticed to drop link. Canon has recommended I send them in for warranty service. Before I go to the trouble, I am wondering if anyone else has had this same problem and, if so, did you get it fixed short of repairs? It seems to me that it is a system issue since I have it with two EL-5 units. If it was only one unit, it might be a defective unit, but not likely two.

I am a bit concerned as I read this being prevalent with other flashes like the 600EX-RT and no solution has been shared publicly.

[JLCKJC]

This is a known issue with the Canon flash wireless radio system (RT system). See the many posts in this forum and elsewhere about the wireless flash link dropping issue. It appears to affect all Canon wireless flashes and triggers that use the Canon RT wireless system from older, now retired units, to their most recently introduced flashes and triggers. They are not suitable for the wireless environments in which they would be commonly used. Canon has been slow to acknowledge this issue, and it is unknown whether they are working on a solution that would improve the wireless connectivity of the system. 

[onlysublime]

I solved my 600EX II-RT problems and posted a help thread.  The bottom line is the sleep mode disables the connection and the only recovery is to power cycle all the devices (the flashes, the camera).  So what I did on my EOS R5ii was to change the sleep mode from its default of 3 minutes to 30 minutes.  As long as I do something within 30 minutes (which prevents it from sleeping), the connection is maintained.

[JLCKJC]

Some users on this forum have already suggested this solution for the 600EX-II-RT dropped link issue. Unfortunately, for the vast majority of users, this does not work, Furthermore, many tests have shown that electromagnetic (radio) interference in the 2.4GHz band is the culprit. Even Canon suggest this as a cause but has yet to do anything about it. Long ago I turned off all the power saving functions in my camera equipment including in my Canon RT flash system. The problem persists. This is not a solution for the vast majority of users.

[brianbhood]

Thanks. Unfortunately, that does not solve the EL-5 and EL-1 issues as they are related to the RT system hardware. Canon is no help and does not seem to care about a solution. I wish it was as simple as a sleep mode setting.