11-18-2018 05:03 PM
Camera: 1Dx
Flash: 600EX-RT (x3)
Trigger: ST-E3-RT
Hello, I have 3 600EX-RT's, 2 of the 3 are not illuminating the subject like they should. I have run the same tests on all three and concluded that one of them is working properly and the other two are not.
I have checked it in both ETTL and Manual. I have tried these settings while in wireless mode (Master) and non-wireless mode. They work correctly when using them off-camera in Slave Mode and being triggered by an ST-E3-RT.
In ETTL, the exposure comes out as if the speedlight wasn't even turned on. The exposure comes out exaclty the same with the exception of the white balance being a noticeable change. I have adjusted the Flash Exposure Compensation all the way from -3 to +3 and there are no changes.
In Manual, the speedlight fires at full power whether it is at 1/128 or 1/1.
I have done a reset on the speedlight. I have cleared all the functions from the speedlight. I have cleared all the functions through the camera menu. I have changed the batteries.
The only thing I can come up with is that there is something wrong with the hotshoe connections but nothing looks out of place or bent, there is no visible debris.
This all happened in the middle of a job. One moment they were working as they are supposed to, the next they weren't.
11-18-2018 06:47 PM
Speedlites are a little to smart at times. What shooting mode are you using in the camera? Av mode?
11-18-2018 07:44 PM
Full Manual. I almost never shoot in AV or TV.
12-27-2018 06:12 PM
Hello CJBeltowski,
We are sorry to hear that there may be some issues with your Speedlites. You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.