imageFORMULA RS40 - CaptureOnTouch says "Cannot find a scanner"

[bbbwis]

Hi, 

I recently buy a Canon RV40 imiger scaner. I installed software and looks everything okay. Bet when I run the App CaptureOntouch to start scan, it always show "Can not find a scanner ,check the power and the cable". My device is showed in the selec device menu. Also I can use other Windows app to scan.  That means the cable should be ok.

Hope someone here can help me.  Thanks.

[SamanthaW]

Hey there,

Can you please confirm your model number? We see an R series scanner and an RS series, but no RV series. 

[bbbwis]

Sorry, thould be RS 40.

[bbbwis · Accepted solution]

I reinstalled the app CaptureOntouch, now it works.