imageFORMULA P-215II - Can't Locate Device

[eyecarespecial]

Windows operating system 11 Pro. Canon ImageFormula P215II. Was working off and on and now when its plugged in the following pops up...

Can't locate device, check cable and power -4536

Same cables, connected correctly. Previously working, nothing changed. Other than its desire to perform its daily duties. Lol.

[ArthurJ]

Hi,

It is recommended that you download and run the Restoration Tool for Windows Registry. This tool will search for and correct any issues that may be causing this issue. The tool can be downloaded from the following website:

https://www.usa.canon.com/support/p/imageformula-p-215ii-mobile-document-scanner#idReference%3Dsoftw...

Once the tool is downloaded, please do the following:

1. Double-click on the RepairReg.exe file to run the utility. The following dialog box will appear:
2. Click the START button.

The utility will investigate and determine if there are any inconsistencies. If an inconsistency occurs, the utility will try to fix the issue.. If the tool corrects any issues, please try scanning again.

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays. While we understand that email may be the preferred method, the real time feedback of a live technical support call would be very beneficial in this case.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[shadowsports]

Actual link to download:

https://downloads.canon.com/cpr/software/scanners/RepairReg.exe

[lucimars]

I did the procedure and the error continues. Would anyone have any more suggestions for solving the problem?

[Steven_1126]

What worked for me was to uninstall the device driver via devices and printers menu. Then did the following:

1. Download the windows 11 driver from: Canon Support for imageFORMULA P-215II Mobile Document Scanner | Canon U.S.A., Inc.
2. Extract Drivers
3. Browse into the x64 Folder (or x32 depending on your OS)
4. Run Setup in Admin mode
5. Unplug and plug the scanner back in.