06-25-2020
03:57 PM
- last edited on
09-13-2022
09:51 AM
by
Danny
Ran the regisrty download but still getting the "Device could not be locked - check that6 another app isn't using the device (-4630)
Anyone know anything about this? It is happening to 2 of the 3 scanners we recently got -
06-29-2020 12:58 PM
c'mon - surely someone has had this error before -
06-29-2020 02:03 PM
Ok, something else is that different - at the office it works fine - at home through wi-fi and vpn it gets that error - although i have 2 other users that work from home fine -
09-12-2022 01:12 PM
The error is related to the WIA service interfering with the scanner driver. The only solution I've found that works reliably so far is to go into services.msc and find the WIA service (stiSvc on Win 11) and stop the service. Other peripherals may be using the WIA service for printing, etc. so you may need to restart it for them. Canon put out a Registry Tool that supposedly fixes this issue, but it didn't (at least not for me).
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
EOS R6 Mark II - Version 1.2.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.