06-25-2020
03:57 PM
- last edited on
09-13-2022
09:51 AM
by
Danny
Ran the regisrty download but still getting the "Device could not be locked - check that6 another app isn't using the device (-4630)
Anyone know anything about this? It is happening to 2 of the 3 scanners we recently got -
06-29-2020 12:58 PM
c'mon - surely someone has had this error before -
06-29-2020 02:03 PM
Ok, something else is that different - at the office it works fine - at home through wi-fi and vpn it gets that error - although i have 2 other users that work from home fine -
09-12-2022 01:12 PM
The error is related to the WIA service interfering with the scanner driver. The only solution I've found that works reliably so far is to go into services.msc and find the WIA service (stiSvc on Win 11) and stop the service. Other peripherals may be using the WIA service for printing, etc. so you may need to restart it for them. Canon put out a Registry Tool that supposedly fixes this issue, but it didn't (at least not for me).
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.