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imageCLASS MF628Cw - Unable to scan - error unable to communicate

chaschris
Apprentice

I have a Canon Color ImageClass MF628CW.  The scanner is not working.  I received a message on my laptop that scanner is unable to communicate.  I called Canon but was informed that the Canon Color ImageClass MF628CW has phone support.  Have anyone else experience the same issue?  If so, how did you fix it?

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