canon cr-120 check scanner - jamming on feeder - any help to resolve this ongoing issue?

[bjansen]

The bank uses Canon CR-120 check scanner to scan and image all the transactions.  We are on a daily basis working with the department on check/documents jamming slowing down their productivity.  We have a new scanner, already replaced the rollers, still encountering jams.  I do not know if it is the paper stock? The environment?  operator?  Any ideas or anyone else have/had this issue?

Thanks

Brenda  

[ArthurJ]

Hi,

Based on the issue you are experiencing, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays. 

We apologize for any inconvenience this may cause; however, the steps needed to resolve the issue at this point, need to be provided by phone with a technician assisting you through them.

We look forward to hearing from you.