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ImageFormula P-208II: Can't scan long documents, presumes paper jam

TDun
Apprentice

Hi all,

I'm having trouble scanning some 'long' documents. They're the same width as A4, but they're 40.5cm long to A4's 29.7cm. I'm using an ImageFormula P-208II scanner with the 'CaptureOnTouch V4' software on Windows 10.

Whenever I try to scan a document, the scanner almost gets there, but then stops and presumes there's a paper jam. The software doesn't seem to offer any way to save or continue once it detects a jam; it just says "Clear paper and continue" and discards whatever has been scanned up until then.

Would anyone know a way around this? I've tried changing the page area size in the advanced document settings dialog, but I can't set the paper length beyond 35.56 cm (it just defaults back if I set it any higher). I can't seem to see a way to disable the paper jam detection (though I presume that wouldn't be an option on offer, heh). I also can't physically cut or fold them (they're certificates, so I want to keep them looking good).

Thanks in advance for any help.

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