10-25-2024
11:54 PM
- last edited on
11-20-2024
10:30 AM
by
Danny
I am on Mac OS Sequoia and can't get my ImageFormula R10 scanner working. I've tried to update the firmware and the software and still nothing. I see that the driver is only for OS 14 so I installed that but still no luck. I DID have it working about a week ago - but now nothing. I would actually rather use CaptureOnTouch vs CaptureOnTouch Lite but that doesn't work either. I took a look at permissions in the OS and nothing helped. Do I HAVE to use the CaptureOnTouch software for this scanner or can someone suggest an alternate utility? If I can't either get OnTouch or an alternate software program to work, I'll have to return it. Why is this scanner so non-intuitive???
10-30-2024 07:58 PM
Same problem here since updating from v. 14 to v. 15
11-06-2024 01:32 AM
Same here, so annoying.
11-06-2024 08:03 AM
Thanks for joining the conversation, everyone!
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11-20-2024 10:29 AM
When will Sequoia 15 be supported? My scanner is only a year old and it's useless to me now. Thank you.
11-20-2024 11:27 AM
Actually, it seems to now work under Sequoia just fine. I don’t think I did anything other than maybe restart my MacBook.
11-20-2024 11:28 AM
Keep trying. Maybe restart your Mac. Mine eventually started working under Sequoia.
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