05-01-2025
10:54 AM
- last edited on
05-01-2025
11:08 AM
by
Danny
After performing a factory reset on a DR-G2140 there is residual data data that does not get deleted on the SD card that can be viewed via a hex viewer program. Is the a way to format the SD card and reinstall the firmware so information is not left on the SD card?
05-01-2025 11:23 AM
Greetings,
The DR-G2140 does not have an SD Card.
~Rick
Bay Area - CA
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05-01-2025 02:11 PM
I double checked the model and it is correct. Here is a picture of the SD Card.
05-01-2025 02:55 PM
Greetings,
I had a feeling you might be talking about non-volatile memory. Is there a reason why you're disassembling the device?
Is this something you plan to give away or sell?
You're probably going to have to check with Canon Support because there is no documentation that discusses what that SD card is used for. It's not typically an item that a user would interact with under normal use.
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-01-2025 03:11 PM - edited 05-01-2025 03:12 PM
We plan on reselling it and there cannot be any traces data that would identify our organization for compliance purposes. I check the micro-SD card using a hex viewer and it showed there was residual data on the card after the factory reset was performed. On a side note the SD card on the motherboard stores the firmware from what I have gathered because I took it out and the device would not load without it. Thank you for your reply. I'll check with support on this one and see what they say.
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