CanoScan LiDE 400 works with Image Capture but "Cannot Communicate with Scanner"

[pbnj]

I just got CanoScan LiDE 400 and connected it to Macbook Pro M3 Max with Sequoia 15.4 and latest 2025 version of IJ Scan Utility Lite 4.1.2 for Mac.  Software sucks.  I attached the scanner and IJ Scan would not recognize the scanner.  I had to manually add the scanner using Printer and Scanner and now only Image Capture app on mac (screenshot attached) allows me to scan images.  WIth Canon IJ Scan Utility i get this error message:

"Cannot communicate with scanner for these reasons: 

-Scanner is turned off.

-USB Cable is disconnected.....

Is the unit defective?

[Patrick]

Hi pbnj,

Please contact one of Canon's Technical Support Representatives for assistance with resolving this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your CanoScan LiDE 400 and then click on the Product Support button to access your support options.

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