12-16-2024 04:49 PM
All of a sudden, I am not able to scan via WiFi, printing works fine though. The error message I'm receiving is "Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated."
I've tried rebooting (printer, modem, router), re-installing drivers & software (including Scangear and Scan Utility), but no success. The only recent change to my PC was a Windows 11 update.
Please help.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
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