Canon DR-M260 Scans only t Black & White in Application - RVI PC Image

[ITPCS]

Need assistance with Canon Dr-M260 scanning to B&W in certain applications.

The application is known as RVI PC Imaging 8 which sends the image to our AS400.

I've tested the scanner and driver in the Kofax software as well as the Windows Store Scanner and they scan to Gray Scale just fine.

I've updated the scanner driver use to Gray Scale as default, but that doesn't help. The application will continue to scan to B&W

[shadowsports]

Greetings,

I see the scanner supports 8bit grayscale. Unfortunately, Canon is unable to support function of 3rd party software with this scanner. Have you contacted RealVision Software for assistance? I have no experience with this application, sorry.