Canon DR-C225II scanner error message after last Windows update

[krisgo]

We have several of the Canon Image Formula DR-C225II scanners installed on laptops. After this week's Windows 11 update, the scanners will not work. When you open the Capture On software, it says it can't find the scanner and to check all cables. I have uninstalled the driver and the software with the scanner unplugged; reinstalled the driver and software, plugged in the scanner and I am still receiving the same error message. The version of Windows 11 is Win24H2 (OS Build 26.100.2033). Anyone know if there are plans for a new driver soon? What else can I try?

[Nmonhian]

I have the exact same issue with MF451dw. Windows version 24H2. I can print, but not scan.

[Stephen]

Welcome to the Canon Community!

The Community isn't intended for immediate assistance. If your question is urgent, please get in touch with support directly at 1-800-OK-CANON (800-652-2666).

If you're outside the USA, please click HERE for support options. 

[BarbaraRodrigue]

Same here, I also have same issue.

[shadowsports]

Greetings,

It would be best to contact Canon Support Directly.  There have been several reports recently of scanning issues after installing or upgrading windows 11 to feature release 24H2.

[brucehail]

This is a workaround.

[lovelycows]

Hi @all,

Could anyone solve this problem? Cannot use my scanner since February.... :((((

Please let me know if you found a way to fix it! Thank you!!!