CanoScan LiDE 400 won't show preview

[macscanner]

I am trying to connect my MacBook Air with an M2 chip on Sonoma 14.4 to a CanoScan Lide 400. I have an adaptor to convert the USB 2 to 3 for my port. The canoscan utility cannot find the scanner, so I added the scanner to my mac utility as described in other posts. Using the mac utility, my scanner is found and added, but it will not preview. 

Any help appreciated. 

[macscanner]

I also tried the VueScan trial software, and it is also unable to preview (or scan), although it too detects the scanner. 

[Patrick]

Hi macscanner,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your CanoScan LiDE 400 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.